Terms & Conditions

Upon release of payment and guarantee of booking, all guests are submitting compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, it is advised to contact us before placing your booking and submitting payment.

Cancellation Policy

We respect that your time is valuable and want you to feel as comfortable as possible when booking with us.

We have a 72-hour easy cancellation policy. Any cancellations that occur 72 hours or more before the scheduled time are eligible for a FULL REFUND or re-booked(if available) at no additional cost to the client.

Cancellations between 36-72 hours before the event may be transferred to a different date/time of the same tour (if available) or another tour available in our platform. (A transfer fee between 10% to 35% may be applied) Additional charges may apply for tours at higher price. 

Cancellation requests made within 36 hours of the tour date/time cannot be refunded nor transferred. 

All cancellation requests/tour changes must be made either by email info@crowntoursitaly.com or by calling (0039) 392 533 1594. All bookings eligible for refunds are processed within 24 hours of request.


Early Colosseum Underground Booking

At Crown Tours, we try our best to keep our calendar as updated as possible with the latest availabilities from the Colosseum. 
However, as the Colosseum gradually releases availabilities for tickets throughout the year, and the tickets for the period selected might have not been released yet, tour times might have a slight variation in time/day depending on availability. 
This would be the case with ANY SUPPLIER. We will be able to provide the availability right after the release of reservations and we will always do our best to make sure your tour will start on the same date and time chosen. In any case, if your booking will be subject to changes till that time we will inform you, and according to our cancellation policy, you will be eligible to get a full refund. 

Crown Tours S.r.l.s. is not liable in respect of personal injury, loss or damage of luggage by the client, or death. The company is not responsible for any injury, loss, delay, inconvenience caused by natural disasters, or other events which are beyond our control or which are not preventable by reasonable diligence by Crown Tours s.r.l.s, such as war, floods, severe weather, etc.

Late Arrivals for Small Group tours
Upon confirmation of your booking, you will receive all relevant details on meeting locations and start times. You are asked to arrive at the meeting point 15 minutes prior to the start of the tour experience. We cannot guarantee you will find your guide if you fail to arrive at the meeting point on time. In the event this occurs, Crown Tours s.r.l.s is not responsible for any claim of refund or even partial refund. We will do our best to accommodate you if you arrive late and the tour has already begun, however, no refunds will be issued, in accordance with our cancellation policy, if you are unable to join us due to late arrival.

Delays with Private Experiences / Private Transfer Services
If you anticipate you will be delayed for any reason, it is your responsibility to contact our office at (+39 334 986 9860). We cannot guarantee that a rescheduled pick-up time or day will be possible at no additional charge for last minute cancellations.

If you have a Discount Code or qualify for one of our promotional discounts, they must be applied BEFORE purchase. Contact us for more information.

Proof of Age
It is the customer’s responsibility to provide proof of age either for themselves or for their children. All teenagers and children under the age of 18 must show proof in order to receive the discounted rate. All students (age 18-26) must show a valid student ID in order to receive the student rate. Proof of age can be shown in the form of a passport, driver’s license, birth certificate, etc.

Last minute bookings
Crown Tours always strives to deliver every single service that has been booked through www.crowntoursitaly.com. In the rare events of the last minute booking, Crown Tours cannot guarantee that the service can be delivered due to lack of available tour guides and/or available tickets. In these rare occasions, Crown Tours is responsible to contact the customer and offer an alternative tour, a new starting time or a full refund. The customer is always welcome to call or email Crown Tours before proceeding with the last minute booking in order to secure the tour or service.

What you need to know about how Partnership in Care (PiC) uses cookies on its websites, and how to choose to manage or remove them if you wish to do so.

What are cookies?
When you visit Crown Tours Italy website, Crown Tours Italy uses “cookie” technology try to make that experience simple, personalized and meaningful. Cookies are small pieces of information with a unique identifier which are sent to your computer or any similar device you use to access the internet e.g. smartphone, tablet or other mobile devices when you visit a website and which store and sometimes track information about your use of the website.

Your browser's preferences can permit a website to send its own cookie to your browser. Many websites do this automatically whenever a user visits their website in order to report on website traffic. Your browser will prevent a website from accessing the cookies sent to you by other websites.

A number of cookies Crown Tours Italy use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for long.

How does Crown Tours Italy use Cookies?

Crown Tours Italy use cookies to:

  • recognize when a visitor to a Crown Tours Italy website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us monitor the traffic to the website to make sure we have enough capacity to ensure the website works efficiently for the number of users that we get;
  • customize elements of the promotional layout and/or content of the pages of the website;
  • Collect statistical information about how our visitors use the website(s) so that we can improve the website(s) and learn which parts are most popular to visitors

How to manage cookies
Internet browsers allow users to manage their cookies. They can be set to accept all cookies, to let them know when a cookie has been set, or never to receive cookies.

Each browser works in a different way: use the ‘Help’ menu in your browser to find out to change your cookie preferences. For information on how to do this on the browser of your mobile phone, you should refer to your handset manual.

Please be aware that disabling cookies completely means that certain personalized features will not then be provided to that user and therefore they may not be able to make full use of all of the website’s features.

Some of the cookies used by Crown Tours Italy website are set by us, and some are set by third parties who are delivering services on our behalf. Managing, deleting or blocking these cookies requires you to visit the websites of these third parties. Details are provided in the section Third-party cookies below.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.

a) Our cookies

We may set a number of cookies for user experience

b) Third party cookies

Certain cookies are either set by third parties on the Website or these are set by us using the third parties cookie code. More information about cookies placed by third parties and how to restrict or block their cookies can be accessed by following the link to their website.

Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number
of visitors to the site, where visitors have come to the site from and the pages they visited.

More information
Google Analytics Privacy Policy

In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of the Site. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.